FAQ

Shipping supplements to Brazil.

All orders are shipped from the United Stated to Brazil. We ship orders from our warehouse located in Boca Raton, FL.

We ship orders to Brazil using FedEx. On average, deliveries usually take between 7 and 14 business days.

Prohibited and Returned Items

Items may be returned to us for a variety of reasons including customs not allowing certain items into the country. In addition, packages can also be returned due to a bad shipping address. Unfortunately we can not issue a refund of any kind for orders seized or destroyed by customs unless the order is returned back to our warehouse in an undamaged and resalable condition. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. So if your order gets returned to us, we will refund your money (the cost of the order minus the shipping charges) once we receive the item back into our warehouse. Some of the items we sell are prohibited by customs into Brazil. We will try to notify you during checkout to let you know that an item may be prohibited however it is your responsibility (as the customer) to make sure the items you are ordering are allowed into Brazil.

What’s the shipping cost to Brazil?

The shipping cost of your order to Brazil will depend on the weight of your order and on the track-ability you select. To see a full list of available shipping methods and options, please add your products to your shopping cart and then use the Shipping Calculator in the basket.

On average, we usually see orders being delivered within 7 and 14 business days. However, on occasion orders may be delivered as late as15 or more business days depending if there are any customs issues.

What to expect after I place my first order?

If you have never placed an order with us before, your first order may be slightly delayed until we can verify your information. We do this to protect you against fraud and verify that the card being used to place the order is from the actual card holder. Please know that once you have gone through our initial fraud screening process, subsequent orders are usually much faster to process.

Incorrect Address

If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work directly with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you’ve made an error in the shipping information on your order. If Carriers Used

How long will it take to receive my order?

such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees and we’ll only be able to refund you for the cost of the merchandise only.

Package Loss

Although it is rare for international orders to get lost or delayed, please be aware that it can happen. Due to the import clearance process in your country and depending on the shipping method you chose, international orders can take up to 30 business days to clear customs. An international order will not be considered ‘lost’ until 30 business days from the date of shipment. We are unable to process claims until 30 business days period has passed. In the event your order has been lost, you must contact our customer support department at operations@midwaylabsusa.com and report it as lost to us within 60 calendar days of date of purchase. Depending on your location, courier selection, and any history of similar problems, we’ll work to help resolve this issue. Orders that hasn’t been reported within 60 calendar days will not be eligible for refund.

Payment Methods

Pay By Credit or Debit Card
Visa, MasterCard, American Express, Discover, Diners Club and JCB. Please know that we only accept USD as a currency so please make sure that if you are paying by credit card, your card is an international card and can process in United States currency.

Other Methods of Payment
PayPal, Amazon Pay and Apple Pay.
Customs & Country Regulations

Please know that we do try to adhere to each country individual import policies. While we do our best to make sure that we don’t ship prohibited products into Brazil, it is up to you to double check your country’s import policies before ordering. Orders that are seized by your local customs can not be refunded however orders that are returned to us will be refunded the full amount minus shipping charges.

Duties & Taxes

We currently ship all orders DDU (Delivery and Duties Unpaid). This means your package is usually delivered by your local mail carrier at the final destination. Your mail carrier may or may not charge duties and taxes. We do not collect taxes and duties during checkout and therefore you are responsible for paying these if you are required by your mail carrier.

Disclaimer

Midway Labs cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. As Midway Labs is a United States based company, we bill all our customers who use a debit or credit card in U.S. Dollars and allow the customers card issuing company to process the conversion. By ordering from Midway Labs, you agree to our policies above. Midway Labs reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.